Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order Status' page on our website by entering your order number and email address.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging. Please note that 'Final Sale' items are not eligible for returns or exchanges.
Do you offer international shipping?
Yes, Steve Madden ships to many countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible orders.
How do I know what size to order?
Our footwear generally runs true to size. However, sizing can vary between styles. We provide a comprehensive 'Size Guide' on every product page to help you find the perfect fit based on your measurements.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items following our return policy once they arrive.